South Bay Escape Room: Mortuary Mystery - Frequently Asked Questions

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Why choose South Bay Escape Room: Mortuary Mystery?

To our knowledge, this is the first Escape Room fundraiser, which makes it a great opportunity for you to be a part of something truly unique! Proceeds from this Escape Room benefit the Volunteer Center's programs and services, including Food for Kids and Operation Teddy Bear – our signature programs that support local, underserved youth. You can read more about these programs here.

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Am I really going to be locked in a room? 

No. While there's fun in thinking you will be locked in a room and can only escape by solving the clues, if you feel uncomfortable or need to leave for whatever reason, you can leave at any time. However, this will end the game for you.

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How scary is the South Bay Escape Room: Mortuary Mystery?

Our goal in creating this setting was to make it spooky, but not gory or frightening. The game is meant to be fun and you should leave feeling excitement from all the adrenaline.

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Did you ACTUALLY discover an abandoned part of the basement and was it a real mortician's workroom?

Escape Rooms are often a close mix of real history and fictional re-creation. When you join us to play our game, you will discover that some of the story is based on the truth, while most parts require you to join in the fun of suspending reality for an hour. There is a lot of curiosity and mystery surrounding the actual layout and uses of the original funeral home basement. The truth isn’t clear as it has been more than 80 years since the time of our story, and the building has been through two major renovations. Those who are still alive to remember tours of the old mortuary recall that the basement was used as a showroom to display the different types of caskets for purchase.

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How difficult are the puzzles in South Bay Escape Room: Mortuary Mystery?

This room is challenging. The front-runner team for our inaugural run had 6 experienced players - they escaped with 2 hints, and 4 minutes and 13 seconds left on the clock.

Out of 48 teams during that run, we had an escape rate of about 30%. Most teams required at least two clues. We’ve been told our room has some original “never seen before” puzzles, which makes it very fun for escape room enthusiasts. However, don’t worry if you have beginners in your group - we have no limit on clues and no penalties, so our game-masters are happy to help you if you get stuck. Plus, it's a fundraiser, so we want you to have fun!!!

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What happens if we get stuck on a puzzle?

While playing the game, you are able to ask for hints from our game masters to help you solve any puzzles that may have stumped you or keep you from proceeding through the game. 

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Is there an age minimum?

Due to the nature of this game, the minimum age to play South Bay Escape Room: Mortuary Mystery is 16 years old.

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I've never played an escape room - how much strength or agility is needed?

You will not need to lift anything heavy or force open any props or clues. Everything you need to open or move will do so easily once you have the right combinations and/or information. This room does not require climbing or crawling other than the stairs. Additional instructions will also be provided before you begin.

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Is the Escape Room wheelchair accessible?

Unfortunately, no. Due to the exciting and fast-paced nature of this game, participants must be able to climb stairs, move quickly and be in good enough shape to handle excitement and surprises. Just like an amusement park, participants with heart conditions, late term pregnancy, back issues or other mobility issues are not encouraged to play.   

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What should I wear? 

In the excitement of the game, you might want to move quickly, so you should plan on dressing comfortably and wearing closed-toe shoes (no heels or flip flops). You are not allowed to use cell phones or cameras during the game, so it's best to leave purses and other personal items in your car. 

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How much does it cost?

South Bay Escape Room: Mortuary Mystery is $210 per session (plus online processing fees) and you can bring up to six people to play (not recommended for less than four people). Click here to purchase tickets.

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Do I have to reserve my spot in advance?

Yes, due to the nature of this activity, you must reserve your spot(s) online in advance. 

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Will my group have the room to ourselves?

Yes, you are booking the entire room when you book with us, and you can bring up to six people to play (not recommended for less than four people).

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Can you accommodate larger groups for corporate team-building?

Yes, this is the perfect activity for team building and we would love to work with your team! While South Bay Escape Room: Mortuary Mystery has a capacity of 6 players per one hour session, multiple time slots can be booked on the same day to accommodate larger groups. Please call our office at (310) 212-5009 or email us to discuss special circumstances, so we can work out the details for you and your team.

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Can we pick a time that isn't available on your calendar?

Possibly. If you are with an organization or corporate group and would like to book a specific day/time, please call (310) 212-5009 or email us and we will work with you as scheduling allows.

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Can I come by myself or is an Escape Room better with a group of people?

Escape Rooms are more enjoyable when there is a group of people with varying strengths and skills working together, and this room specifically is not recommended for less than four people.

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When should I arrive?

Your entire group must arrive by the set time for your session to allow for pre-game instructions and signing the waiver. Your one-hour of play begins 15 minutes after your session start time, so please allow plenty of time for travel, as your session will end one hour and 15 minutes after your session start time, whether you arrive on time or not.

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What if I am late for my reservation?

Even if you arrive later than your session start time, your session will still have the same ending time (one hour and 15 minutes after your session start time), as we have to respect the reservations of the others who have booked with us as well. Please make sure to allow plenty of time for travel, so you can start your session on time and have the full hour in the Escape Room.

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Where can I park?

The Volunteer Center has a free parking lot just north of the Volunteer Center building near the corner of Cravens Avenue and Torrance Boulevard (click here for a map). Street parking is also available.

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What if I need to cancel? What is your refund policy?

Unfortunately, South Bay Escape Room: Mortuary Mystery is a non-refundable fundraiser. If you are unable to show for any reason, please let us know as a wait list may have formed, and your ticket becomes a 100% tax deductible donation. Call (310) 212-5009 or email us so we can send you a receipt for tax purposes.  

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What about food and drinks/alcohol?

Food and drinks are not allowed in the room. In addition, participating while intoxicated is prohibited, since this will limit your ability to decipher clues, add unnecessary risks to your safety and take away from your ability to contribute to the team effort. If members of your group appear to be under the influence of drugs or alcohol, you will not be allowed in the room. Please save your drinks for celebration after the game. 

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Are there nearby options for dining and/or drinks?

South Bay Escape Room: Mortuary Mystery is located in Old Torrance, with a variety of great options within walking distance. 

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Can I take pictures or video inside the room?

Due to the nature of Escape Rooms, you are not allowed to use cell phones, cameras or other recording devices during the game. However, your team will have the opportunity to pose for group photos afterwards and are encouraged to post your experience on social media with the hashtag #SouthBayEscapeRoom. You can find team photos here.

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Where did the Escape Room idea come from?

"Escape the Room" physical adventure games were modeled after video games with the same theme, and they initially started in Asia in 2007. The first Escape Room opened in the US in 2012, but the US started seeing a large expansion around 2016.

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